ExpoNet Frequently Asked Questions (FAQs)
Here are somne of our most frequently asked questions. Simply
pass your mouse over the question to see the answer.
If the answer
you are looking for is not here then Click
Here to enquire or please call us on 6102 9645 7000
1:
Is the cost of the hire for the duration of the show?
A: Cost
of hire is up to the duration of the exhibition,
not exceeding 10 days. General Hire costs are not
exceeding 7 days. Long term rates can be negotiated. |
2:
Why do I pay a minimum of $50 for transport for one item
when you have a whole truck of furniture going out to
the show?
A: The
minimum transport fee covers much more than just
transport, it is for transport to the venue, cleaning
and maintenance, delivery and placement onto your
stand, and collection and return to warehouse. |
3:
What is the Damage Waiver, does it insure the goods,
is it refundable and is it compulsory?
A: The
Damage Waiver is payable to cover the cost associated
with the normal wear and tear of the equipment. It
does not cover misuse or theft of the equipment and
so it does not insure the goods being hired. It is
compulsory and it is not refundable. |
4:
Why can't I pay by credit card over the web?
A: Because
by accepting payment we agree to provide the goods
ordered. Before we can do this we need to confirm
the style, quantity and colour of stock requested
is available prior to making this commitment. |
5:
Why can’t you tell me the exact time my furniture
will be delivered to my stand prior to the show?
A:: Whilst
we do our best to give exhibitors an accurate time
frame for their furniture deliveries, there are a
range of factors which impact on delivery times,
many of them are out of our control. Usually there
are several trucks delivering equipment over different
time spans, we cannot always be certain which truck
has your furniture. Congestion at the loading docks;
there are many trucks, not just our own, all needing
access to docks at the same time; we cannot predict
the precise time we will be able to unload. Traffic
congestion on roads in major cities is always an
unpredictable variable. Speed of the stand build;
the stand build may not always go according to plan,
we cannot deliver furniture until the stands have
been completed. |
6:
Can I pick up my own furniture?
A: No, unfortunately due to
insurance issues and delivery commitments, all transport
of equipment must be carried out by ExpoNet
staff. |
7:
Is the DVD I would like to play compatible with ExpoNet DVD Players?
A: YES in 95% of cases. Our
DVD players will play most DVD’s which are
designed to be played in a DVD video player. They
will not run presentations burnt on to a DVD. To
play these you will need to run through a Laptop
computer with a DVD player built in. |
8:
Why will I be charged separately in regards to extra
charges for my furniture and av order?
A: We quote as one but it will
appear on the invoice separately because AV charges
are at different rates to furniture charges? |
9:
Do ExpoNet supply the cabling from the laptop
to a Plasma screen?
A: Yes, we supply all cabling
required. |
A: Vector artwork is resolution
independent and can be enlarged or reduced without
loss of quality .cdr, .eps, .ai are acceptable. Bitmap
images should be supplied at 150 dpi at finished
size, .tif, .psd, .cpt, .jpg are all acceptable. |
|
