ExpoNet Frequently Asked Questions (FAQs)

Cost of hire is up to the duration of the exhibition, not exceeding 10 days. General Hire costs are not exceeding 7 days. Long term rates can be negotiated.

The minimum transport fee covers much more than just transport, it is for transport to the venue, cleaning and maintenance, delivery and placement onto your stand, and collection and return to warehouse.

The damage waiver is 7.5%. The Damage Waiver is payable to cover the cost associated with the normal wear and tear of the equipment. It does not cover misuse or theft of the equipment and so it does not insure the goods being hired. It is compulsory and it is not refundable.

The credit card surcharge is 3% and minimum cartage is $75.

Because by accepting payment we agree to provide the goods ordered. Before we can do this we need to confirm the style, quantity and colour of stock requested is available prior to making this commitment.

Whilst we do our best to give exhibitors an accurate time frame for their furniture deliveries, there are a range of factors which impact on delivery times, many of them are out of our control. Usually there are several trucks delivering equipment over different time spans, we cannot always be certain which truck has your furniture. Congestion at the loading docks; there are many trucks, not just our own, all needing access to docks at the same time; we cannot predict the precise time we will be able to unload. Traffic congestion on roads in major cities is always an unpredictable variable. Speed of the stand build; the stand build may not always go according to plan, we cannot deliver furniture until the stands have been completed.

No, unfortunately due to insurance issues and delivery commitments, all transport of equipment must be carried out by ExpoNet staff.

YES in 95% of cases. Our DVD players will play most DVD’s which are designed to be played in a DVD video player. They will not run presentations burnt on to a DVD. To play these you will need to run through a Laptop computer with a DVD player built in.

We quote as one but it will appear on the invoice separately because AV charges are at different rates to furniture charges?

Yes, we supply all cabling required.

Vector artwork is resolution independent and can be enlarged or reduced without loss of quality .cdr, .eps, .ai are acceptable. Bitmap images should be supplied at 150 dpi at finished size, .tif, .psd, .cpt, .jpg are all acceptable.